When should you pick FaceUp over Confidly?
If you have reporters in 50+ languages where AI translation is not acceptable as a fallback, or you need a native mobile app on day one, FaceUp wins. They also have a deep K-12 / higher education footprint that Confidly does not target.
When should you pick Confidly over FaceUp?
- 50–500 employees, EU footprint, EU Directive 2019/1937 compliance
- You want transparent tier pricing, not a sales call for Starter
- You use Personio or BambooHR and want native sync (not Make.com)
- You want AI investigation features that ship today, not on the roadmap
- You want country-specific intake auto-configured for HinSchG, Loi Sapin II, D.lgs 24
- You want oral-statement audio/video attachments live on Starter, not 'coming soon' on Enterprise
How do you migrate from FaceUp to Confidly?
- Sign up for Confidly and create your organization (5 min)
- Pick your country-specific intake template; categories auto-populate
- Export open FaceUp cases as anonymised CSV; we import in one click
- Re-publish the new public link on your intranet, careers page, and breakroom posters
- Old FaceUp URL can 301-redirect to your new Confidly subdomain
FAQ
- Is Confidly a FaceUp alternative?
- Yes, particularly for EU companies that want transparent pricing, native HRIS sync (Personio, BambooHR), and country-specific intake auto-configured for HinSchG, Loi Sapin II and D.lgs 24/2023. FaceUp's strengths are 113 pre-translated languages and a native mobile app. If those are hard requirements, FaceUp wins. Otherwise Confidly is faster to evaluate (transparent tier pricing, 14-day self-serve trial) and ships AI investigation features (case clustering) that FaceUp has on its roadmap.
- How much does FaceUp cost?
- FaceUp does not publish pricing on any tier. The product page shows three tiers (Starter, Professional, Enterprise) with administrator limits (5 / 10 / unlimited) but every tier requires a sales conversation. Comparison roundups (Elker, May 2026) report an effective entry price around $49/mo when invoiced annually, but you cannot confirm this without contacting sales. Confidly is €49–€399/mo with public tier pricing.
- Does FaceUp support EU Directive 2019/1937?
- Yes, FaceUp is GDPR-compliant and supports EU Directive 2019/1937. The platform offers 113 languages, anonymous two-way chat, and audit trails. However, FaceUp ships a generic global intake form. Country-specific configuration for HinSchG (Germany), Loi Sapin II (France), D.lgs 24/2023 (Italy) requires manual setup per channel. Confidly auto-configures intake categories per country transposition.
- Can I migrate from FaceUp to Confidly?
- Yes. Confidly imports historical cases via anonymised CSV export from FaceUp. Open cases can be ingested via API and reporter case codes are preserved. Old FaceUp public URLs can 301-redirect to your new Confidly subdomain so reporters in-flight continue to land correctly. Migration is included free on annual plans.