Glossary
Case Code
A unique identifier issued by a reporting channel that lets a whistleblower follow up on their report. The code is typically 8 to 10 characters and is paired with a reporter-only secret (a 6-digit PIN in Confidly) that authenticates the reporter on return. Together they require no email, password, or account.
Full definition
A case code is a short, server-issued identifier (typically 8-10 characters, e.g., WB-2026-A4F2) that lets an anonymous reporter return to the channel and check the status of, or add information to, their report. The code is paired with a reporter-only secret (a 6-digit PIN in Confidly's implementation) that authenticates the reporter on follow-up. The combination is the digital equivalent of a left-luggage ticket: anyone holding it proves they are the original reporter, with no email, password, or account required.
Related terms
- Anonymous Reporting A report submitted without revealing the reporter's identity to the organisation. EU Directive 2019/1937 Article 6(2) leaves the obligation to accept anonymous reports to member-state discretion, and most EU countries (Germany, France, Italy, Spain, the Netherlands) permit it. Anonymous reports that lead to a finding of breach trigger the same protections as named reports.
- Case Handler The trained individual inside an organisation who triages, investigates, and resolves whistleblower reports. Under EU Directive 2019/1937 Article 9 the case handler must acknowledge receipt within 7 days, maintain confidentiality, log every action, and deliver substantive feedback within 3 months. Case handlers must be free of conflicts of interest and trained in trauma-informed interviewing.